Action on interactive gambling: January to March 2020

Of the 70 enquiries and complaints we received, 55 (79%) were valid complaints that we could investigate under the IGA.

Make a complaint about a service you think is illegal.

We completed 32 investigations. One involved an Australian wagering operator’s compliance with credit betting provisions in the IGA. This is an ACMA compliance priority for 2019 to 2020.

The investigations involved 41 gambling sites. We found 1 or more breaches of the IGA in 25 investigations. There were 34 findings of breaches:

• 30 for providing a prohibited interactive gambling service to Australian customers
• 4 for providing an unlicensed regulated interactive gambling service to Australian customers

Types of breaches

Learn more about protecting yourself from illegal gaming and wagering services.

To raise awareness of the IGA and make sure people are complying with it, we work with many different bodies. These include:

• international and national regulators
• licensing authorities
• service providers
• sporting and racing bodies
• other federal government agencies

We continued our consumer awareness campaign to disrupt illegal offshore gambling.

The campaign ran from December 2019 to the end of February 2020. It looked to achieve two main goals:

• alert consumers to the risks and lack of protections when using illegal offshore gambling sites
• raise awareness that the offshore gambling sites on offer to Australians are provided illegally

The campaign directed consumers to information on our website. This included details about online gambling services, legal operators and the risks of using illegal gambling providers.

We have continued website blocking of services found to be in breach of the IGA.