This ACMA-wide approach to setting annual priorities replaces our previous practice of setting priority compliance areas for some of our activities.
Our compliance priorities focus on areas of significant public interest or concern and conduct that negatively impacts consumers.
1. Telco consumer safeguards
Moving to the NBN
Telcos' compliance with rules helping consumers moving to the NBN.
Complaints-handling
Telcos' compliance with rules about handling of consumers' complaints.
Selling practices
Telcos' compliance with new Telecommunications Consumer Protections (TCP) code credit assessment and financial hardship rules.
2. Small cell base stations for 4G and 5G
Small cells - EME compliance
Carriers' compliance with electromagnetic energy (EME) emission standards when installing small cell base stations.
Small cells deployment
Carriers' practices in informing and consulting stakeholders, including the local community, before installing small cell base stations.
3. Unsolicited communications
Lead generation
Marketing that seeks ‘hot leads’ without consent from consumers.
Solar industry
Solar telemarketers making sales calls without consumer consent.
4. News
Commercial influence in broadcast news
Distinguishing between commercial content and broadcast news editorial.
5. Gambling
Gambling ads in sport
Compliance with rules about broadcasting and streaming gambling ads during live sport.
Credit betting
Australian betting operators unlawfully offering credit.
Offshore wagering
The provision of illegal offshore gambling services offered to Australians.
6. Interference and licencing compliance
Solar inverters
Solar inverters' compliance with interference management licence conditions.
Licence integrity
Unlicensed operations and device compliance with interference rules.