Telco complaints and problems

What can we help you with?

All telcos have a detailed process for handling customer complaints

The Telecommunication Industry Ombudsman (TIO) resolves disputes if your telco can’t

If your mobile service is unavailable, check your device and network first

Interference to mobile phone networks can cause problems for your mobile phone

The steps to follow to complain about a telco's work on your property

Find out about some common problems in your home that can affect internet performance and how to fix them