BetStop – the National Self-Exclusion Register™

On this page

How to register
Wagering providers covered by BetStop
Complain about a wagering provider
Other help
Who's using the register

How to register

You can register now at betstop.gov.au.

Registering is quick and easy. All you need is a mobile phone number, email address and either an Australian driver’s licence or a Medicare card.

The service is free, and your personal details will be protected.

Wagering providers covered by BetStop

If you self-exclude, you will be excluded from all of the approximately 150 licensed wagering providers in Australia. These wagering providers will be required to close all your betting accounts and must not:

let you place a bet
let you open a new account
send you marketing messages.

You cannot select which providers to exclude from.

Self-exclusion periods

You can self-exclude for a minimum of 3 months and up to a lifetime.

You can extend the duration of your self-exclusion at any time.

You cannot reduce your self-exclusion period.

Removing yourself from BetStop – the National Self-Exclusion Register

You can apply to be removed from the register. However, you cannot apply to be removed in the first 3 months of your self-exclusion period.

Your application to be removed from the register must include a statutory declaration, which confirms that you have received counselling or advice on your decision to end your self‑exclusion from a qualified counsellor, psychologist or doctor. Any support people will be notified when this application is made.

If the valid application for removal is not withdrawn, you will be removed from the register 7 days after the application is received. Any support people will also be notified of the removal application.

Your data and personal information

Your personal information will be safe and secure. The Australian Government requires the register operator to implement strong data security and privacy protections. Additionally, the system has been subject to extensive independent assessment prior to launch.

Sharing of personal information

There are strict rules against the unauthorised disclosure of personal information. Personal information will only be shared if you have provided consent or where the ACMA or the register operator is permitted to do so to perform its role in relation to the register.

For example, if someone is a customer of a wagering provider, the provider may check the register to determine if that person is self-excluded. If they are self-excluded, the register operator will advise the wagering provider accordingly. The register operator will not share other information about self-excluded individuals with wagering providers.

Relationship with other self-exclusion programs

If you are registered with another self-exclusion program (such as with a single provider or a register run by a state or territory), you will need to register with BetStop – the National Self-Exclusion Register separately.

The National Self-Exclusion Register operates as a separate program and does not replace, and cannot integrate with, existing programs.

Similarly, BetStop – the National Self-Exclusion Register does not replace existing obligations on wagering providers, including providing customers with the option to self-exclude.

Complain about a wagering provider

If you believe that a wagering provider has breached self-exclusion laws, you can make a complaint.

If you are a licensed interactive wagering provider, find out more about your obligations.

Other help

If you or someone you know needs help, call the national gambling helpline on 1800 858 858, or visit Gambling Help Online.

Who's using the register

We publish information about who is using BetStop – the National Self-Exclusion Register. You can find this below.