Our approach
We provide the Do Not Call Register (DNCR), promoting responsible industry practice and monitor and enforce compliance with the law.
Our activities depend on the risk of harm and the impact on consumers. We can:
- provide compliance information to industry
- contact businesses to warn them when we receive complaints
- investigate serious or ongoing problems
- take enforcement action where warranted
We rely on information from different sources, including complaints, reports, industry feedback and information from international regulators.
If you think someone has broken the rules you can complain to us about spam and telemarketing.
We publish quarterly reports of the actions we have taken as a result of our investigations.
2023
- Action on scams, spam and telemarketing: October to December 2023
- Action on scams, spam and telemarketing: July to September 2023
- Action on scams, spam and telemarketing: April to June 2023
- Action on scams, spam and telemarketing: January to March 2023
2022
- Action on scams, spam and telemarketing: October to December 2022
- Action on scams, spam and telemarketing: July to September 2022
- Action on spam and telemarketing: April to June 2022
- Action on spam and telemarketing: January to March 2022
2021
- Action on spam and telemarketing: October to December 2021
- Action on spam and telemarketing: July to September 2021
- Action on spam and telemarketing: April to June 2021
- Action on spam and telemarketing: January to March 2021
2020
- Action on spam and telemarketing: October to December 2020
- Action on spam and telemarketing: July to September 2020
- Action on spam and telemarketing: April to June 2020
- Action on spam and telemarketing January to March 2020
2019
- Action on spam and telemarketing October to December 2019
- Action on spam and telemarketing July to September 2019
- Action on spam and telemarketing April to June 2019
- Action on spam and telemarketing January to March 2019
2018
- Action on spam and telemarketing October to December 2018
- Action on spam and telemarketing July to September 2018
- Action on spam and telemarketing April to June 2018
- Action on spam and telemarketing January to March 2018
2017
You can sign up to our e-bulletin to receive information about our action on telemarketing, spam and scams.