Have you received a message or call claiming to be from Amazon? It might be a scam.
The ACMA is warning people to be on the lookout for Amazon impersonation messages and scam calls.
What to look out for
In these Amazon scams, scammers send emails and messages claiming to be from Amazon. They say that your account is locked, has expired, or a delivery cannot be made until you make a payment or give your personal information.
Scam callers will say that your Amazon Prime subscription is ending, or an unknown product has been shipped to your address or that money has been withdrawn from your account. The scammer will then ask for urgent payment or your personal or financial information, which is then used to steal from your bank accounts.
How to protect yourself
If you are unsure if a message or call is genuine – stop and check. Don’t rush to act.
- Do not click on any links in emails or texts. These may be phishing scams designed to steal your personal or financial details.
- Do not give your personal information or make payments to callers over the phone.
- Do not rely on contact information given by callers or in emails and texts. Check if a call or message is genuine by contacting the business using details you confirm yourself – for example, on an official website, a bill or a secure app.
More information about how to identify these impersonation scams and how to report them to Amazon is available on the Amazon website.
If you think you’ve been scammed, contact your bank immediately to stop any payments, and tell your telco.
Scammers are criminals, and they target everyone. Talk with your friends and family about how to identify scams.
You can also help others by reporting scams to Scamwatch.
Get informed:
- ACMA’s tips for dealing with phone scams.
- Scamwatch’s advice about protecting yourself.
- IDCARE can help if your identity has been compromised or stolen. Call 1800 595 160 or visit www.idcare.org.
- Use our phone scam educational materials, which include posters in English, 10 other languages and for First Nations Australians, and graphics.
The ACMA supports the government’s Fighting Scams initiative to address scams and online fraud and protect Australians from financial harm. It supports the work of the National Anti-Scam Centre, which commenced operations on 1 July 2023. The National Anti-Scam Centre coordinates government, law enforcement and the private sector to combat scams.